Privacy policy
Last Updated: May 2026
Welcome to Timeless.audio (“Timeless Audio,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you use our website, purchase products, or interact with our services.
By using Timeless.audio, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, contact support, or subscribe to updates, we may collect:
Name
Email address
Billing information
Purchase history
Account login information
Payment information is processed securely through third-party payment providers such as Shopify Payments, PayPal, Shop Pay, or other authorized processors. Timeless Audio does not store full payment card information on our servers.
2. How We Use Your Information
We use collected information to:
Process purchases and deliver access to digital products
Provide customer support
Manage user accounts
Improve website functionality and user experience
Send order confirmations and account-related communications
Prevent fraud, abuse, or unauthorized access
Comply with legal obligations
We may also send promotional emails or updates if you voluntarily subscribe to our mailing list. You may unsubscribe at any time.
3. Digital Products & Streaming Access
Timeless Audio provides digital streaming access to audio content and related products.
Purchases grant access to eligible content through your Timeless Audio account or designated access system. Access terms may vary depending on the product, bundle, promotion, educational license, or future platform offerings.
Timeless Audio reserves the right to update, improve, modify, or discontinue features or access methods at any time.
4. Cookies & Analytics
Our website may use cookies, analytics tools, and similar technologies to:
Improve site performance
Understand visitor behavior
Remember account preferences
Measure traffic and marketing performance
These technologies may include services provided by Shopify, Google Analytics, Meta, or other third-party providers.
You may disable cookies through your browser settings, though some website features may not function properly.
5. Third-Party Services
Timeless Audio may use trusted third-party providers to operate portions of the platform, including:
Shopify
Payment processors
Email service providers
Analytics platforms
Streaming or content delivery services
These providers may process limited information necessary to perform their services.
We are not responsible for the privacy practices of external third-party websites or services.
6. Account Security
Users are responsible for maintaining the confidentiality of their account credentials.
You agree not to share your account access, purchased content, or private streaming links in violation of our Terms of Service or licensing policies.
7. Educational & Institutional Access
Certain educational, classroom, or institutional purchases may be governed by separate licensing terms.
If you are interested in classroom, school, or institutional use, please contact us directly.
8. Intellectual Property
Timeless Audio content, including audio narration, branding, design, presentation, formatting, graphics, logos, written descriptions, and proprietary adaptations, are protected by copyright, trademark, and intellectual property laws.
While many source stories originate from public domain literature, Timeless Audio’s narration, formatting, presentation, branding, audio production, and proprietary adaptations remain protected intellectual property.
Unauthorized copying, redistribution, reproduction, resale, public rebroadcasting, or commercial use is prohibited.
9. Refund Policy
Due to the digital nature of our products, purchases are generally non-refundable once access has been granted.
If you experience a technical issue with your purchase, please contact support and we will make reasonable efforts to resolve the issue.
10. Gift Certificates
Gift certificates:
Have no cash value
Cannot be redeemed for cash except where required by law
May only be used toward eligible Timeless Audio products
Are subject to applicable platform terms and restrictions
11. Children’s Privacy
Timeless Audio is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we will take reasonable steps to remove it.
12. Your Rights
Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.
To request assistance regarding your information, contact us at:
orders@timeless.audio
13. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date. Continued use of the platform after updates constitutes acceptance of the revised policy.
14. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Timeless Audio
📧 orders@timeless.audio